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Customer Analytics to Fuel Change and Create an Advantage

Customer Analytics to Fuel Change and Create an Advantage

Dayton Semerjian, Chief Customer Care Officer and Managing Director, LPL Financial
Richer Insights, Tap Your VOC and CRM

Richer Insights, Tap Your VOC and CRM

Heidi Mastellone, Director, Customer Experience, Selective Insurance
Robots Getting to Know Your Customers

Robots Getting to Know Your Customers

Erik Obermeier, SVP, Head of Financial Crimes Compliance Advisory Services, Texas Capital Bank
Going Agile: Process Excellence & the Pursuit of Innovation

Going Agile: Process Excellence & the Pursuit of Innovation

Casey Greenstreet, AVP IT, Elevations Credit Union
A Call for More Consistent and Better Customer Experiences

A Call for More Consistent and Better Customer Experiences

Allison Paine Landers, Head of Enterprise Experience Design at Prudential Financial
Empathy Matters More Than Your Technology Budget

Empathy Matters More Than Your Technology Budget

Kelly Dakin, Chief Digital and Customer Experience Officer at Atlantic Union Bank
Top 10 Customer Experience Solution Companies - 2021