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Perativ: Improved Cash Availability at Low Cost and Minimal Effort

Top 10 Customer Experience Solution Companies - 2021

Today, customer experience in the banking arena is driven by customers expectation of a consistent experience across all channels and platforms, better, faster, and more secure access and identification, among others. A majority of the modern banks are less concerned about product innovation and more focused on the optimal customer experience through effective CEM. As a way to support the finance and banking arena in traversing the evolving customer expectations, the technology side of the market developed tech-driven solutions that gather and analyze customer data to deliver timely, personalized, and contextual engagement avenues. With big data, banks and finance companies can significantly enhance the customer experience by fully understanding their target audience’s core needs. Along with big data, social media are also used to truly understand consumer behaviour and provide the correct actionable insights that will pave the way towards more relevant service offerings.

At this juncture, there are a multitude of customer experience solution providers vying for the top position as your preferred partner. To help you choose the solution that best fits your need, Banking CIO Outlook has compiled the list of the top 10 customer experience solution providers. The featured companies are frontrunners in the market owing to their comprehensive features and extensive technology innovation. This edition also comprises insights from thought leaders in the sector on industry trends, best practices, recent advancements, and their advice for aspiring CXOs in the banking arena.

We present to you Banking CIO Outlook’s “Top 10 Customer Experience Solution Providers – 2021.”

Top Customer Experience Solution Companies

Unlike the traditional cash forecasting software, Perativ's solution automates cash compliance and integrates it with cash forecasting to allow banks complete control over the entire cash cycle. As a SaaS offering, it manages four core functions across the cash cycle, including: Cash forecasting, Load compliance, Treasury Reconciliation, Cash orders. Perativ's solution was not built by chance but after intense research for many years. The company worked on two different projects, one related to cash compliance automation and one on improved cash forecasting. It’s innovative solution automated those functions, collapsing periodic reconciliations to near real-time data while eliminating the suspense account

perativ.com

Clicktale

Clicktale

Contentsquare provides a platform that analyzes customer behavior through billions of anonymous web, mobile and app interactions, in respect of data privacy laws such as EU GDPR and California CCPA, and transforms this knowledge into intelligent recommendations for users to increase revenue, engagement and growth. By integrating a set of dataincluding content, UX, product, pricing, acquisition channel and technical performance, the platform provides insights and AI- powered recommendations for improving digital results across the entire customer journey

Ecrion

Ecrion

Ecrion is a modular, highly scalable platform for Document Automation, Customer Communications, Customer Experience and Digital Experience. Available either on-premises or in the cloud, and can be deployed only the services required. Developed from the ground-up as a single, integrated solution, and with packaged integrations to major CRM's, ERP's and Core Systems, Engage is quick and easy to implement

FCI CCM

FCI CCM

FCI CCM, Inc. is a leading solution provider for banks, financial institutes, insurance, healthcare, telecoms and utilities sector for managing their customer communications. All this is delivered through a Managed Services approach in an onsite or offsite model or through a private cloud infrastructure based on what suits best for Clients. FCIhelps its clients communicate effectively with their customers. FCI constantly innovates to enhance multi-channel communication to deliver messages seamlessly across multiple media. Our goal is to optimize the effectiveness of every communication sent to a customer and drive business objectives and growth to maximize the bottom line

NCR

NCR

NCR Corporation (NCR) is a technology company that provides products and services, which enable businesses to connect, interact and transact with their customers. NCR’s portfolio of self-service and assisted-service solutions serve customers in the financial services, retail, hospitality, travel and gaming, and entertainment industries and include automated teller machines (ATMs)

NICE Satmetrix

NICE Satmetrix

Satmetrix is the provider of cloud-based customer experience management (CEM) software for companies of all sizes. As co-developer of Net Promoter - the most widely accepted measure of customer loyalty and retention - Satmetrix has unrivaled real-world experience helping companies to successfully adopt Net Promoter programs and put the customer atthe center of their business.Through its powerful, end-to-end CEM software platform, NPX, and complementary consulting services Satmetrix deliver increased customer loyalty, reduced attrition, improved word-of-mouth, and a clear competitive advantage. With experience on more than 1,000 deployments in 40 languages, Satmetrix accelerates the success of customer experience efforts using Net Promoter

Pega

Pega

Pegasystems is the leader in software for customer engagement and operational excellence. Pega’s adaptive, cloud-architected software empowers people to rapidly deploy and easily change applications to meet strategic business needs. Over our 35-year history, Pega has delivered award-winning capabilities in CRM and digital process automation (DPA),powered by artificial intelligence and robotic automation, to help the world’s leading brands achieve breakthrough business results

Q nomy

Q nomy

Q-nomy Inc. develops, sells and implements software solutions that help organizations optimize the customer experience in their branches or stores.Their vision is to make the most of every customer visit: more sales, greater customer satisfaction and better experience.They also provide a wide range of professional services that complement oursoftware offering such as business requirements analysis, custom solutions development, change management, media and content production for campaigns and more

Qualtrics

Qualtrics

Qualtrics is a single system of record for all experience data, also called X-data, allowing organizations to manage the four core experiences of business—customer, product, employee, and brand experiences—on one platform. Over 8,500 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics

Verint Systems

Verint Systems

Verint Systems is a provider of Actionable Intelligence solutions for enterprise workforce optimization and security intelligence. Their solutions help government and enterprises make sense of the vast information they collect in order to achieve their performance and security goals. Today their solutions are used by more than 10,000 organizationsin 150 countries. Verint is headquartered in Melville, New York, with offices worldwide and 2500 dedicated professionals around the globe